Account Director, Web & Brand

The Account Director, Web & Brand is a senior growth leader who blends strategic account leadership with consultative new business development. This role is primarily focused on driving new revenue, with a strong emphasis on recurring engagements.

You will serve as a trusted advisor to prospective clients, guiding them through complex web and brand decisions while partnering closely with internal teams to deliver thoughtful, well-scoped solutions. This is an ideal role for someone who loves building relationships, asking insightful questions, shaping solutions, and owning outcomes from first conversation through long-term partnership.

What You'll Do

New Business & Growth Leadership

• Own and qualify a pipeline of web and brand engagements.

• Carry a monthly sales target primarily weighted toward recurring revenue, with project revenue as a supporting component.

• Lead consultative discovery conversations that uncover true business needs, constraints, and opportunities.

• Develop and present strategic proposals for WordPress, Drupal, and Shopify builds, branding engagements, and ongoing website support retainers.

• Guide prospects through decision-making with clarity, confidence, and empathy.

• Partner with internal teams to ensure scopes are clear, achievable, and aligned with both client goals and delivery realities.

Strategic Consulting & Solution Development

• Translate complex business challenges into actionable web and brand solutions.

• Scope work with precision, balancing ambition, budget, timeline, and internal capacity.

• Clearly articulate trade-offs, risks, and opportunities so clients feel informed and supported.

• Ensure a seamless handoff from sales to delivery with strong documentation, context, and shared expectations.

Relationship Building & Representation

• Serve as an ambassador for the agency in sales conversations, industry events, and partner relationships.

• Build long-term trust with decision-makers, positioning yourself as a strategic partner rather than a transactional seller.

• Strengthen the agency’s market presence through thoughtful outreach, referrals, and relationship-driven growth.

Collaboration & Leadership

• Work cross-functionally wi