Account Manager

Who are we?

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.

This position is remote with anticipated travel 2 nights per month. We are unable to offer work sponsorship for this role.

The ArrowStream Account Managers are responsible for building and maintaining multi-threaded relationships within customer organizations, including Executive and User level stakeholders. The Account Manager drives customer retention and grows revenue through renewals, cross-sells, and upsells. They serve as the primary liaison between customers, ArrowStream, and BEP brands, while developing and maintaining technical proficiency in the ArrowStream platform and relevant BEP tools. This role also partners cross-functionally with Implementation, Sales, and Data teams to support adoption, resolve issues, and deliver value to customers.

Your impact:

• Serves as the primary owner of the customer relationship, tasked with driving retention, growth, and product adoption across the ArrowStream and Buyers Edge Platform (BEP) portfolios.
• Build and maintain multi-threaded relationships across customer organizations, including Executive & User stakeholders through structured recurring engagements, on-site meetings, and Business Reviews
• Lead Executive Business Reviews that demonstrate ROI, strategic alignment, and the system’s long-term business value.
• Own customer communication on behalf of ArrowStream, serving as the primary point of contact and ensuring timely, professional, and value-driven engagement across all touchpoints.
• Maintain high established standards of account retention for the assigned customer portfolio; own and lead the full renewal cycle for assigned accounts, including contract preparation, presentation, negotiation, and timely closure
• Identify and pursue upsell and cross-sell opportunities while partnering with ArrowStream and BEP brand teams to execute.
• Proactively review account health scores and usage data to identify retention risk and execute mitigation strategies.
• Develop and maintain proficiency in the ArrowStr