Account Manager, Healthcare & Transit Partnerships

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft's Healthcare & Community Access team is changing the way state Medicaid agencies, transportation brokers, and transit authorities think about non-emergency medical transportation (NEMT) and paratransit. We work with the largest NEMT brokers, state and federal healthcare agencies, and transit authorities in the country to improve access to care and essential services for the riders who need it most. Our work is fast-paced, cross-functional, and high-impact — and we are looking for passionate, hard-working, and customer-focused team members who want to tackle real transportation challenges and make a difference for the people who rely on these services most.

As an Account Manager on Lyft's Healthcare & Community Access team, you're responsible for managing and growing a book of healthcare and transit partnerships. You'll develop trusted relationships with your partners, become a Lyft product expert, and learn to identify and prioritize the highest-impact opportunities across your accounts. You'll join a talented team focused on one thing: using technology and Lyft's network of drivers to improve transportation for patients, members, and transit riders.

Responsibilities:

• Serve as the primary relationship owner for a portfolio of healthcare and transit partners, including NEMT brokers, transportation management companies, healthcare API partners, and transit agencies
• Build trusted relationships with key decision makers and operational contacts across your accounts, with a focus on identifying the right stakeholders to drive growth
• Execute against strategies to achieve quarter-over-quarter growth quotas, applying critical thinking to prioritize accounts and opportunities with the highest return
• Conduct regular business reviews with partners, presenting performance data, insights, and recommendations
• Develop a strong working knowledge of Lyft's product suite — including web-based products and API integrations — to effectively match solutions to partner needs
• Actively participate in cross-functional workstreams with Product, Engineering, Compliance, Legal, and Public Policy, bringing partner feedback and perspective to the table
• Lead effective sales meetings with clear goals and defined next steps, qualifying opportunities with strong discovery and follow-through
• Represent Lyft at healthcare, NEMT, and transit industry events and tradeshows
• Assist with RFPs

Experience: