Account Manager (Mid-Senior, Remote)

What’s in store for you:

In this role, you'll:

Own a portfolio of business customers of different sizes, building a clear understanding of their goals, product usage, risks, and growth potential.
Communicate with customers regularly to ensure they are getting value from our products, answer commercial or product-related questions, and identify where additional support is needed.
Identify upsell and cross-sell opportunities within your customer portfolio, qualify them based on customer needs, and move them through your opportunity pipeline.
Support customers during product adoption and deployment by coordinating internal resources, clarifying expectations, and helping remove blockers.
Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks before they affect retention.
Lead strategic account management activities, including account planning, at-risk account management, client visits or business trips when relevant, and projects that improve team processes.

Your skills & experience:

Several years of experience managing customer relationships or customer engagements, with a proven track record of delivering positive outcomes.
Strong relationship management and problem-solving skills, with the ability to understand customer needs and turn them into action.
Excellent written and verbal communication skills in English.
Creative, out-of-the-box thinking approach when identifying opportunities, solving challenges, and growing accounts.
Data-driven approach to sales, with knowledge of or experience using key sales and mailing tools.

Nice to have: