Atlassian Administrator 1726
SoftgicThis is a remote position.
We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM) , ensuring these platforms effectively support business processes and operational goals across the organization.
The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment.
Key Responsibilities
- Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management.
- Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.
- Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.
- Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.
- Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions.
- Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.
- Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems.
- Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.
- Conduct periodic access reviews and support compliance and audit requirements.
- Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations.
- Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.
- Provide technical support and guidance to end users, resolving issues and answering platform-related questions.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage.
- Participate in governance initiatives, platform optimization, and continuous improvement efforts.
Requisitos
Education & Experience
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).
- Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.
- Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud .
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