Bilingual Customer Support (Dutch/English) - Music Streaming
ModSquadWe Could Use Someone Like You in Our Crew.
Are you passionate about music and fluent in both Dutch and English? ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our all-remote team!
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Dutch and English.
Important note: All qualified applicants will have to complete language assessments in Dutch and English.
Orientation Hours (Pacific Time):
40 hours per week are required for the 8-week orientation period.
Orientation phase 1: 4 weeks, 4 AM - 1PM
Orientation phase 2: 4 weeks, self-scheduled between the hours of 7 AM - 3 AM
Available Production Hours (Pacific Time):
Daily, 7 AM - 3 AM
Project Commitments:
25 hours per week
12 hours are required on Saturday and/or Sunday
180 days (as needed by ModSquad)
Need help figuring out the time difference? Check out World Time Buddy! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.
Who Are You?
You’re passionate about creating personalized, memorable experiences for every customer.
You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way.
You’ve got experience providing support through inbound messaging and know how to keep cool under pressure.
You've handled 3-5 simultaneous chats in previous roles.
You're fluent in Dutch and English, with professional-level communication skills in both.
Workspace Requirements:
Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe
Willingness to install ModSquad security software and a 2FA app on your mobile device
Access to a webcam or a smartphone capable of capturing clear photos
A stable broadband internet connection with a minimum speed of 25 Mbps
At least 8 GB of RAM (more is always better!)
Dual monitors are strongly recommended for optimal workflow and multitasking
Please note: A Chromebook is not sufficient for ModSquad projects.
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