Billing Care Coordinator - Remote
TiaAbout Tia
Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.
About the Role
We are looking for a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way.
In this role, you will be one of the primary voices of Tia for billing-related support, helping members understand charges, navigate insurance questions, resolve payment concerns, and feel confident that their issue is being handled with care. You will work closely with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to research, document, escalate, and resolve cases accurately and efficiently.
This role is ideal for someone who is detail-oriented, calm under pressure, and energized by helping members through confusing or emotionally sensitive billing situations.
Why Tia
- Opportunity to help shape and scale a new model of women’s healthcare
- Mission-driven environment focused on improving care for women across life stages
- Collaborative, thoughtful team committed to patient and provider experience
- High-impact member-facing role focused on trust, clarity, and issue resolution
- Opportunity to partner across billing, revenue cycle, operations, and member support
- Remote role supporting members in a fast-moving, high-growth healthcare environment
What You’ll Do
- Member Billing Support: Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, a
Opens the company's application page
Listed via
Himalayas
himalayas.app
Similar roles
Design & Tech
Related reads from TCHNX
From Prompt to Pixel: How Top Design Firms Are Building AI Literacy Into Their Teams
Leading studios are abandoning AI resistance in favor of strategic upskilling. We examine how firms like Pentagram, IDEO, and Instrument are training designers to become AI directors rather than displaced craftspeople.
The Hidden Design Debt of AI Training Data
Behind every AI interface lies a foundation of training data—and it's crumbling. Biased labels, questionable sourcing, and systemic errors are creating design problems that beautiful UX cannot fix.
The Loneliness Algorithm: How Design Choices Erode Our Social Bonds
Infinite scroll and algorithmic curation were engineered for engagement, not connection. These UX patterns are quietly rewiring our capacity for deep relationships, replacing community with consumption.