Business Analyst

Business Analyst

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Excellent opportunity for an experienced Business Analyst to join our Analysis & Design Services team based in Reading. As a Business Analyst you will be responsible for analysing business requirements, assessing the impact of change, investigating options, developing and recommending potential solutions to support business change delivery.

Benefits:

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest-free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection

What you’ll be doing:

• Work with transformation and the business stakeholders to ensure documented business requirements are accurately translated into solution options and system requirements.
• Apply appropriate analytical methods and techniques, to shape and define business solutions (e.g. processes and operational changes), documenting them in accordance with agreed format and quality standards.
• Interpret legislative and regulatory requirements and/or changes in order to assess the wider impact on business processes and system solutions.
• Consult with the business stakeholders to understand and evaluate the impacts of change, documenting as is/to be process models.
• Consult with the business, transformation and strategic partners to identify, understand and challenge business issues and problems in order to explore underlying causes and recommend appropriate solutions or courses of action.
• Document & articulate the impact of proposed solutions on benefits, costs and risks, in order to inform project and business decisions.
• Support business acceptance testing activities, contributing to production Testing Strategy/Plans and providing an escalation point for queries and issues arising from the Testing team.

What we’re looking for:

• A proven background within a similar Business Analyst role gained within a financial services environment, ideally Life and Pensions.
• Strong interpersonal skills and confidence to select and apply relevant analytical and process engineering tools.
• Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels.
• Strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information.
• Able to use different techniques to elicit and capture business requirements, understanding which are best suited to a particular need.
• Understands financial considerations and potential financial impacts of requirements and solutions options.
• General understanding of project methodologies and approaches.
• Working knowledge of business analysis and information/data presentation techniques, including the standard MS software applications and Visio.
• A systematic, disciplined and analytical approach to problem solving.

If you need any help or adjustments during the recruitment process, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!