Business Application IT Process/Problem Manager
CanonDescription This role is critical in enabling the transition from a reactive incident management approach to a proactive, insight-driven problem management model, ensuring long-term resolution of underlying issues and improved service performance.
Responsibilities
Key
Responsibilities
Problem Management Ownership • Lead and own the end-to-end Problem Management lifecycle (identification → RCA → fix → closure) • Conduct and govern Root Cause Analysis (RCA) for major and recurring incidents • Dri…
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