Candidate Experience Lead

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

This is a hands-on leadership role sitting at the centre of how Lyft's talent acquisition team operates day-to-day. You'll lead the coordination team — setting the standard for scheduling excellence, coaching your team through complex challenges, and partnering across TA to remove friction from the candidate journey.

This role is roughly half people management and coaching, half active contribution to scheduling and team projects. The right person is someone who leads from the front: credible on the tools, invested in their team, and genuinely curious about what better looks like.

Responsibilities:

• Establish and hold the team accountable to scheduling SLAs — turnaround times, ticket pickups, interview confirmations — while building the environment where those standards are sustainable, not just enforced.
• Spotting the process gaps before they become escalations, using data to back your decisions, and asking regularly whether manual work can be simplified, automated, or eliminated. When you identify an opportunity, you don't just flag it — you drive it through to implementation.
• Coach and develop individual contributors: onboarding new team members, identifying skill gaps, providing specific and actionable feedback on a regular basis. Part of that coaching is helping the team build comfort with new tools and ways of working — you model curiosity about process improvement and bring the team along with you, rather than leaving them to catch up.
• Proactively seek feedback, identify where the scheduling or communication process is letting candidates down, and drive the changes needed to fix it. Some of those changes will be human — better communication, clearer ownership. Some will be structural — smarter use of automation and tooling to reduce lag, cut repetitive work, and free up the team's attention for the interactions that actually benefit from a person behind them.
• Know the tools deeply — scheduling systems, coordination workflows, data hygiene, automation capabilities — and you use that knowledge to mentor, evaluate, and improve, not just to manage. You'll contribute to workstreams that sit beyond your immediate team, supporting TA OKRs and process improvement initiatives that benefit the wider organization.
• Build and nurture partnerships with Talent Acquisition leaders and Hiring teams on behalf of the recruiting coordination team. You are a strong and productive collaborator who drives and adapts team strategy to maintain excellent logistical candidate management, nurture strong interviewing practices, and advocate for c