CDD Team Leader - Fiduciary Sectors

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Operations in banking, like in every other firm, is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting customers across all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Accounts with aligned card activity), alongside our internal stakeholders.

This role plays a critical role with a particular focus on customers operating within fiduciary sectors primarily trusts and complex ownership structures.

• Slick digital account opening and in-life servicing

• Customer contact via telephony, email and in-app communications

• Payment and reconciliation activity

• Treasury operations

• Customer due diligence through Know Your Customer / Know Your Business, with a specific focus on trusts and fiduciary structures

• Lending pipeline management

• Quality assurance and control

• Issue resolution

• Effective record keeping and data management

• Support of all change initiatives

Role Description

The core purpose of the Team Leader role is to ensure the best possible customer experience for Allica’s Due Diligence (KYB/KYC) process, from onboarding through to ongoing due diligence.

This role has a strong focus on cases within fiduciary sectors, particularly trusts, requiring a deeper level of technical understanding and oversight of more complex structures.

You will work closely with all areas of the business, including Business Relationship Managers, Underwriting and Asset Finance, while also being actively involved in workflow management of the team. The KYB team may also complete cases end-to-end to support peaks in demand.

Principal Accountabilities

• Manage your workload effectively to meet SLA and quality expectations

  Providing technical oversight and guidance on complex fiduciary/trust cases

• Build and maintain strong relationships with key stakeholders

• Develop and maintain expertise in fiduciary sectors, particularly trusts and complex ownership structures

• Maintain accurate and auditable records for each case

• Ensure compliance with all regulatory requirements, internal policies and procedures

• Uphold the Bank’s brand and culture values, ensuring good customer outcomes

• Team management; overseeing quality and productivity for BAU activity, including performance management, training and development

• Engage with Introducers and Business Relationship Managers to obtain required documentation

• Maintain high-quality internal records for MI and monitoring

• Recruitment and induction of new team members

Personal Attributes & Experience

• Strong customer service ethic, with experience delivering high standards in a fast-paced environment

• Proven people management experience, with a track record of building high-performing teams

• Strong technical knowledge of KYC/KYB within fiduciary sectors, particularly trusts and complex legal structures