Cloud Performance Engineering - Site Reliability Engineer
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The Cloud Site Reliability Engineer (SRE) is responsible for ensuring the reliability, scalability, and performance of production-grade services deployed across multiple cloud vendors and infrastructure platforms for Smile Digital Health, its clients, and partners.
This role designs and automates performance testing frameworks, integrates them into CI/CD pipelines, and uses observability tools to proactively detect and resolve bottlenecks. Working closely with engineering, product, and security teams, the SRE ensures systems meet strict SLAs for performance and availability while driving continuous optimization across multiple cloud platforms.
Responsibilities:
Collaborate with our Security Operations teams to help define and implement best practices around Cloud Service Provider configuration for Azure and other cloud providers.
Develop, implement and coordinate a multi-tenant approach around service offerings for DB, Container platform, Authentication, Certificates, and Product Registries etc.
Design and maintain performance testing strategies, framework, and environments in the cloud.
Develop and maintain cost/utilization tracking and attribution processes for all Cloud Service Providers.
Create documentation around Cloud Service Provider offerings detailing use cases, best practices, and implementation details.
Develop and maintain technical relationships with our core Cloud Service Providers.
Implement and maintain a secure and scalable infrastructure platform for delivering Cloud Services applications.
Ensure that internal and external SLA’s meet and exceed expectations, and ensure that system centric KPIs are continuously monitored and improved.
Create tools for automating deployment, monitoring and op
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