Commercial Card Implementation & Operations Leader

Overview:

Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.

Primary Responsibilities:

Client Implementation & Delivery

• Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
• Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
• Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.

Product & Fintech Enablement

• Partner with Product Management to operationalize new and enhanced products.
• Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
• Maintain deep platform expertise to support delivery and reduce dependency on Product teams.

Pipeline, Deal Execution & Revenue Acceleration

• Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
• Drive reductions in documentation and credit cycle times.
• Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.

Operational Excellence, Risk & Audit

• Own operational risk management across CCI with strong controls and governance.
• Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
• Ensure accuracy, compliance, and zero-defect performance in operational activities.

Team & Cross-Functional Leadership

• Build and develop CCI capacity, including hiring and onboarding new resources.
• Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
• Support scalable execution through improved validation and workflow efficiency.

Executive Communication & Client Servicing

• Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
• Maintain high service levels for assigned high-value clients.

Success Measures

• Reduced onboarding and implementation cycle times
• 90%+ deal completion ratio
• Successful product and fintech launches
• Clean audit outcomes
• High client satisfaction and adoption

Education and Experience Required:

Bachelor’s degree and a minimum of 7 year relevant experience,

OR lieu of a degree,

A combined minimum of 11 years higher education and/or work experience including 3 years relevant