Complex Casualty Claims Manager

**This position is eligible to work from home anywhere in the US**

Lead a team managing complex commercial casualty claims while driving strong outcomes on high-exposure cases. In this role, you’ll provide strategic guidance on coverage, liability, valuation, and resolution, ensure accurate reserving, and partner with counsel and internal stakeholders to control costs and maintain compliance. You’ll also coach and develop a high-performing team, fostering accountability, growth, and collaboration. Beyond claims handling, you’ll strengthen relationships with agents and insureds, enhance the customer experience, and partner across the business to position the organization as a trusted carrier. Your impact will be seen in improved claim outcomes, a strong and engaged team, and elevated client relationships.

• Leads a complex casualty claims team, overseeing high-severity commercial casualty claims

• Reviews all assigned claim files, identifies gaps, and ensures complete fact gathering

• Assigns claims based on adjuster expertise and provides strategic direction on handling

• Advises team on coverage, liability, compensability, valuation, and resolution strategy

• Reviews and approves reservation of rights and denial letters

• Selects and manages defense counsel; monitors litigated matters

• Ensures accurate, timely reserves aligned with company guidelines; authorizes payments within authority

• Enforces best practices, claims philosophy, and proper file documentation

• Identifies files for claims committee, coverage counsel, or subrogation opportunities

• Controls loss costs and adjustment expenses; ensures strong file review reporting

• Monitors team workload, productivity, and performance metrics

• Coaches team members, resolves complex issues, and ensures regulatory and authority compliance

• Sets performance goals, conducts reviews, and drives development and succession planning

• Hires, disciplines, and supports talent growth while fostering DEI and innovation

• Builds strong agent and customer relationships; ensures service standards are met

• Partners with underwriting and marketing to educate agents and enhance customer experience

• Proactively communicates with agents/insureds and visits agencies to review accounts and losses

• Shares trends and insights with leadership; promotes the claims brand internally and extern