Contract IT Specialist
Customer.ioHeadquarters: Americas Remote
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Overview
Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through.
This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.
Some of the things you'll do
- Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
- Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
- Administer identity and access management: provisioning, SSO, group and role-based access across core systems
- Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
- Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
- Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
- Create and update operational documentation for owned workflows
- Partner with People, Security, and Engineering on cross-functional projects
About You
- Self-starter with a customer-service-first mindset, just as focused on user happiness as on policy
- Automation-minded - you fix it once, then make it self-serve
- Comfortable moving fast in a still-being-defined environment; you want variety and ownership, not the same day on repeat
- Clear communicator who documents well and escalates program-level gaps or decisions rather than sitting on them
What we're looking for
- 3-5 years
Opens the company's application page
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