Counsellor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

About the Role
TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. You'll provide short-term, solution-focused counselling via telephone and video sessions, helping clients navigate life's challenges and build resilience. This is a unique opportunity to make a meaningful difference in the lives of our clients by delivering accessible, effective mental health support from the comfort of your own home.

Location: Anywhere in UK || Remote || Permanent, Full-Time, 35 Hours a week 

Role & Responsibilities

• Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling model

• Identify client needs and refer to appropriate internal and external resources to ensure holistic support

• Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements

• Meet clinical objectives and KPIs as defined by Clinical Management

• Undertake mandatory E-Learning modules and attend training sessions to stay current with best practices

• Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concerns

• Utilize computer systems for appointment scheduling, client record management, and organizational information retrieval

• Keep abreast of relevant regulatory and legislative developments in mental health practice

• Participate in weekly team meetings, monthly one-to-one clinical supervision with your manager, and ongoing professional development opportunities

• Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice

Mandatory Requirements

• Currently Registered/Accredited membership with a recognized professional association (BACP or equivalent)

• If not accredited, then must hold a minimum Diploma Level 7 in Counselling or equivalent qualification (including completion of 100 hours organizational placement)

  • Minimum 3 years post-qualifying experience working directly with clients

  • Completed a minimum of 450 clinical hours

• Proven experience in assessment and short-term counselling delivery

• Demonstrated experience wi