Credit Control Analyst
ReedCredit Control Analyst
Location: Finchley Central
Hours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch)
Reporting to: Credit Control Supervisor
Salary: £32k to £35k per annum depending on experience
The Role
Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries.
Key Responsibilities
Document Review & Administration
- Review leases, deeds, and title documents to extract key information
- Obtain and check HM Land Registry documents
- Prepare case files and supporting documentation where required
- Liaise with solicitors, managing agents, and internal teams on queries
Credit Control & Data Management
- Identify aged debt accounts and manage them through the arrears process
- Review historical debt, completion statements, and apportionments
- Carry out credit control tasks including issuing demands, reminders, and statements
- Maintain and update internal databases and systems
- Reconcile data, investigate discrepancies, and escalate where required
Customer Service & Communication
- Respond to queries relating to accounts, arrears, and payments
- Handle inbound calls from customers regarding payments and account queries
- Draft clear, professional written communications
- Deliver high levels of customer service at all times
Team Support & Process Improvement
- Support the team during peak workloads
- Assist with reporting and projects using Excel and internal systems
- Contribute to process improvements and workflow efficiencies
- Adapt to new procedures and support knowledge sharing
Skills & Experience (Essential)
- Experience in credit control or an accounting-related environment
- Strong organisational and multitasking skills
- Ability to work under pressure and meet deadlines
- Intermediate MS Word and Excel skills
- Excellent numerical, written, and verbal communication skills
- High attention to detail and accuracy
- Strong customer service and telephone skills
- Ability to investigate issues and use initiative
- Professional, reliable, and team-oriented approach
Desirable
- Experience with debt recovery processes
- Studying toward AAT, ACCA, CIMA, or similar
- Experience using Qube (or similar systems)
- Interest in developing within a credit control or finance function
A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.
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