Customer Administration I
AvidIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.
JOB SUMMARY
Avid Webstore (Online) Support is responsible for helping customers worldwide with questions on Avid products and promos, assist with any concerns as it relates to billing, placement of orders and processing of returns and refunds on any of the products sold on the online store. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post-production, and broadcast news.
Working in association with our Licensing, Registration and Entitlements (LRE) Team, this individual will be responsible for ensuring consistency of support standards throughout our swimlanes’ customer base.
The Avid Webstore support specialist will be reporting to Team Leader I in the Global Customer Care team.
RESPONSIBILITIES AND DUTIES
Providing support to our customers from all around the world by acting as a liaison of sorts (may provide product information, resolve any emerging problems with purchase and post-purchase transactions.)
Identifying customer needs and helping customers complete their purchase on the online store
Assist with customer concerns on billing and credit card transactions
Assist with customer requests on Cancellation, Returns & Refunds transactions
Assist with creation of knowledge-based content for Online Support
Answer questions about products, warranties, or terms of sale as needed
Ensure customer satisfaction and provide professional customer support
Responding to customer queries in a timely and accurate way, via web-based submissions, chat and/or phone interactions
SKILLS
You have a passion for Avid technology and have some experience with online support
You will own customer issues from start to finish
Sometimes you will not know the right answer, but you are the kind of person who is always up for a challenge
You will rely on your resources and your team and quickly research a response
You can multi-task, prioritize and manage your time ef
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