Customer Care Agent - Leasing company - French market

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.
We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.
As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. 

SCOPE:

Responsible for processing incoming customer and service-related tasks. Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling

RESPONSIBILITIES: (not limited to) 

• Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources.

• Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.). 

• Billing (Change of payment method, incidence of billing, billing and other matters related to billing). 

• Update personal information and ensure the Privacy Regulations.

• Know customer needs by issuing outgoing follow-up calls when needed.

• Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.

• Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication.