Customer Care Delivery Specialist in HR Services with English and Italian

Customer Care Delivery Specialist in HR Services with English and Italian

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with Purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

Responsibilities:

As a Customer Care Delivery Specialist in HR Services with Italian and English, your responsibilities will include:

· Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,

· Explaining how to use the online HR systems,

· Investigating more complex cases.

Requirements:

· Excellent English: C1 minimum,

· Excellent Italian: C1 minimum,

· Adaptability and attention to details,

· Excellent written and verbal communication skills,

· Self-motivation and willingness to learn,

· Experience in Customer Care is a plus, but not required. We will teach you all you need to know.

We Offer:

· Salary: 5000 PLN gross

·Language allowance: 1500 PLN gross

·Quarterly bonus starting from 750 PLN gross

· Private medical care, life insurance, pet insurance

· Benefit platform (MultiSport card, tickets, vouchers, and many more),

· Permanent contract and comprehensive rewards package,

· Career Growth Opportunities,

· Work-Life Balance

· Remote or Hybrid work

Additionally, you can expect:

· Extensive ongoing training program,

· Work in an international team,

· Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,

· Opportunitie