Customer Education Program Manager

About this role

Hi, I'm Jace, and I founded Ashby's Customer Education function in 2025. We've expanded the team since then, I now lead the team and am excited to be hiring our next Program Manager!

Our team is built on a simple belief: Ashby Academy should feel like every customer's personal CSM. Regardless of tier or team size, every Ashby customer deserves content that meets them where they are — practical, accurate, and genuinely useful. That standard shapes everything we build, and it's what's driven the development of our growing Academy courses, webinar program, and playbook library. We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there.

As our next Customer Education Program Manager, you'll own customer-facing education work end to end. We're looking for someone who knows Ashby well enough to coach users on how to use it, and can translate that coaching into content that scales. You'll turn complex product workflows into clear, practical learning experiences, and partner closely with Customer Success, Product, PMM, and Recruiting Operations Consulting to make sure what we build is grounded in how customers actually work.

This is a hands-on role. You won't be setting strategy and handing it off. You'll be in the work: scoping, writing, building, reviewing, refining, and shipping.

What you'll do at Ashby

• Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets

• Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it

• Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today

• Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters

• Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time

• Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences

• Help us explore adjacent formats when useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning moments

Typical workload: You'll manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing content. Most of your time goes into building the work