Customer Performance Intern

We are looking for a Customer Performance Intern to support our Mobility Operations team in managing customer relationships, loan repayments, and fleet performance as we scale our e-mobility business across African markets.

''This role offers the opportunity to gain hands-on experience in fintech operations at the intersection of mobility and financial inclusion. You'll support customer outreach, debt collection, and fleet management activities that help thousands of customers build credit while accessing income-generating assets, working alongside experienced professionals in collections, operations, and customer success''

About Us

We foster a culture where operational excellence meets genuine care for customer outcomes. Our team values data-driven decision-making, collaborative problem-solving, and processes that balance business performance with customer dignity. You'll gain practical experience in how collections, fleet management, and customer performance tracking directly contribute to both business sustainability and financial inclusion, working at the intersection of fintech and e-mobility.

At M-KOPA, our Mobility business isn't just about asset financing—it's about enabling economic opportunity through responsible lending and customer support that helps people succeed.

In this role, you would be responsible for:

• Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits

• Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules

• Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members

• Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately

• Maintaining accurate records of customer interactions and repayment