Customer Service Assistant (m/f/d)
ICAPE GROUPCustomer Service Assistant (m/f/d)
Remote position | Germany | Part‑time (25h/week, 5 days/week)
To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business.
This is a part‑time remote role, working 25 hours per week over 5 days.
Your role
You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.
You will play a key role in delivering high‑quality service and maintaining strong customer relationships.
Our solutions include:
- Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)
- Electro‑mechanical components for multiple industrial sectors
Your responsibilities
- Process and follow up customer orders in line with contract review
- Support the creation and maintenance of strong, trusting relationships with customers
- Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments
- Prepare pro forma invoices, invoices and credit notes (in case of disputes)
- Answer incoming calls, provide basic information or redirect inquiries
- Maintain accurate administrative records and documentation
- Assist in improving processes and updating department procedures
Your profile
- Degree in International Business, Sales Administration or similar preferred
- First experience in customer service, administration or a commercial support role
- Fluent in German and English (additional languages are a plus)
- Knowledge of SAP is an advantage
- Strong interpersonal and communication skills
- Organized, detail‑oriented and rigorous
- Team player with a proactive attitude
- Good analytical skills
- Interest in administrative and coordination tasks
What CIPEM / ICAPE Group offers
- Permanent part‑time contract (25h/week)
- Competitive salary based on experience – show us what you can do
- Fully remote position in Germany
- International and collaborative work environment
- Opportunities for growth within a fast‑growing global group
- Position open to applicants with disabilities
Why join us?
CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.
ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:
- 34 subsidiaries worldwide
- +3,650 customers in over 60 countries
- +650 employees globally
We combine technical expertise, service excellence and inter
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