Customer Service Representative - Dutch and English (Interim)
CatawikiAt Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers.
IMPORTANT NOTE:
This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.
What does the role involve?
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
This is who you are
You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:
- 1 to 4 years of dir
Opens the company's application page
Listed via
Jobicy
jobicy.com
Similar roles
Design & Tech
Related reads from TCHNX
The Rise of AI-Assisted Coding: Are Developer Tools Becoming Too Smart?
GitHub Copilot and similar AI tools are reshaping how developers write code. But as these assistants grow more capable, questions emerge about code quality, security, and what it means to learn programming.
Why Dark Mode Feels Better (But Might Not Be)
Dark interfaces dominate modern design, celebrated for reducing eye strain and looking sophisticated. But cognitive science tells a different story about readability, focus, and what our eyes actually prefer.
How Klarna Engineered the Psychology of Painless Spending
Buy Now, Pay Later apps have mastered the art of invisible payment infrastructure. We dissect Klarna's interface design choices and reveal the behavioural psychology making instalment debt feel effortless.