Customer Solution Engineer (Early Career)
EricssonJoin our Team
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
Relocation is not offered for this role.
About this opportunity
If you are an early career professional, join Ericsson's MACS Networks Domain Products team as a Customer Solution Sales Engineer, supporting pre-sales and Customer Solution Responsible (CSR) activities for indoor radio access networks (RAN), Radio Dot Solution, and related offerings. Based in the USA, this experienced-level role is central to developing innovative and profitable network solutions for Ericsson's North American customers, operating within the Ericsson sales process. Travel is estimated 25%.
What you will do
- Contribute to RFx responses, tenders, presentations, consultations, and commercial proposals, including bill of materials and network design support
- Engage customers to understand their needs and align them with Ericsson products and solutions; represent Ericsson at trade shows and industry events
- Serve as technical lead for customer trials, market introductions, and solutions readiness programs in the region
- Conduct techno-commercial business analysis through research on market trends, technology, standards, customer requirements, and competitor landscape
- Interface with Ericsson product management groups (RDS, RAN Compute, ENM, and others) and product development organizations to ensure offerings meet customer needs
- Lead product discussions with Customer Unit teams and customers, focusing on network infrastructure capabilities, dimensioning, capacity analysis, and KPIs
- Generate and manage leads to grow the 36-month sales funnel; develop customer business cases and identify new business opportunities
- Drive knowledge transfer and deliver thought leadership content across relevant communities within Ericsson
The skills you bring
- Solid understanding of RAN technology (2G/3G/4G), related standards (3GPP, 3GPP2), and ideally in-building wireless products and solutions
- Experience in a customer-facing role within the ICT industry
- Ability to align customer requirements with solutions and define specific product or service requirements
- Strong communication, collaboration, and relationship-building skills with customers and internal teams
- Problem-solving and strategic thinking capabilities; active listening and ability to ask thoughtful questions
- Willingness to travel to customer locations as needed
- Preferred: Knowledge of Ericsson RAN/Indoor RAN, DAS, Wi-Fi, Open R
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