Customer Solutions Manager, EDU & SLG Western Region - CSM

Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our EDU & SLG Western Region team. In this role, you will serve as a trusted advisor to government and higher education organizations navigating their cloud adoption and AI transformation journey — helping them translate their missions into measurable outcomes through modern cloud solutions.
This position requires that the candidate selected be a US Citizen.
As a CSM in the AWS Worldwide Public Sector (WWPS) EDU & SLG Western Region/division, you will guide government and higher educations customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — whether that's deploying agentic AI workflows, modernizing data platforms to fuel AI/ML insights, or accelerating research with intelligent automation — and drive execution across AWS teams to deliver results.
We help government and higher educations organizations understand best practices around adopting cloud-based solutions, migrating existing workloads, implementing AI/ML capabilities, and building organizational cloud and AI fluency. The opportunity to guide these customers through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex workflows — is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
Key job responsibilities
• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for our customers
• Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions
• Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance organizations missions and organizational efficiency — from intelligent document processing to autonomous program delivery agents
• Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence
• Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams
• Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional servi