Customer Success Engineer
CommandLinkAbout Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here!
This is a 100% remote position!
About the Role
CommandLink is redefining how enterprise customers onboard, adopt, and get lasting value from our platform, and we're looking for a Customer Success Engineer to be the technical owner of that relationship from day one. This is a technical, hands-on role built for someone who has lived inside real infrastructure: someone who has configured monitoring systems, scripted automations, managed servers, and worked directly with firewalls and network environments, not someone who has only advised from the outside.
The ideal candidate comes from an MSP background or a corporate IT administrator seat, where they learned to move fast, solve problems directly, and speak fluently about networks, security, and systems without translation. You will be the primary technical point of contact for CommandLink's enterprise accounts, accountable for turning first contact into full platform adoption and long-term account health, and you will earn that trust by listening closely to what customers actually need, validating those needs technically, and feeding that insight back into our product organization. This role is built with a growth path toward a future team leadership track for the right person.
What You'll Do
- Own the technical relationship for enterprise accounts from kickoff through full platform adoption, with account health and adoption as your primary success metrics
- Configure and deploy monitoring, alerting, and automation policies directly within customer environments
- Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity
- Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
- Script and automate technic
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