Customer Success Manager

Sydney, AustraliaOn-site 3d ago

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

At Algolia, we are passionate about our customers so we’re looking for an all Customer Success Manager who is ready to join our team and help support our growing APAC customer base. We're looking for a strategic, relationship-focused Customer Success Manager who thrives in a fast-paced, customer-first environment. In this role, you’ll partner with our top-tier customers as their trusted advisor and business strategist, enabling them to fully leverage and expand the value of Algolia’s platform. You will work closely with our Account Executives and Solutions Architects to ensure customers achieve their business objectives, advise them on best practices and act as the voice of the customers internally.

We want resilient problem solvers who aren’t afraid to think outside the box and get their hands dirty. We expect you to take ownership and be able to execute without defined processes and implicit direction. We're looking for candidates who raise the level of our teams. You should value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally. Are you ready for the challenge?

This role is remote within Australia, but we are only considering candidates based in East Coast Australia locations.

YOUR ROLE WILL CONSIST OF:

Drive the adoption, value realization, retention and overall success of our customers
Build trusted, consultative relationships with key stakeholders.
Coach customers to get the most out of Algolia by aligning with their objectives and KPIs.
Demonstrate and communicate Algolia’s value proposition and product capabilities.
Lead regular Business Reviews to evaluate adoption, impact, feedback, and next steps.
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Document and clearly articulate the Return o

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