Customer Success Manager, Beneficial Deployments - Global Development
AnthropicAbout Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments team’s initiatives in Global Development. In this role, you’ll apply enterprise-grade customer success practices to partnerships with mission-driven organizations. Anthropic’s Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organizations. As their dedicated Customer Success Manager, you’ll be the strategic partner and trusted advisor to these organizations - helping them harness Claude’s full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact.
You’ll develop genuine partnerships with organizations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your global development expertise, business acumen, and technical knowledge, you’ll serve as a strategic advisor throughout their journey—helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique needs of these institutions.
Your role focuses on helping global development organizations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimize use cases for maximum social impact, and demonstrate value that supports continued investment and expansion.
The insights you gather from these partnerships will directly inform our research priorities, product development, and strategies for beneficial AI deployment—making you a key voice in shaping how we build and deliver AI systems that amplify social good.
Key responsibilities:
• Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment in service of supporting their organizational transformation.
• Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, understanding the technic
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