Customer Success Manager, Enterprise & Mid-Market
Axios HQCustomer Success Manager, Enterprise & Mid-Market
1 big thing: Axios HQ is an end-to-end communications software that helps organizations of all sizes source, write, send, and analyze essential communications that boost trust, transparency, and alignment. All with Smart Brevity.
Why it matters
The Customer Success Manager, Enterprise & Mid-Market owns the full customer lifecycle — from onboarding and implementation through ongoing enablement, expansion, and retention. This role sits at the intersection of client experience and commercial outcomes: you will be a trusted advisor to your book of business, a proactive steward of revenue health, and a connector across Axios HQ’s Support, Solutions, and Product teams. You will partner closely with dedicated Account Managers to ensure commercial goals are met, while delivering the kind of value-focused experience that makes customers want to grow with us.
Go deeper: What you’ll own
Customer Onboarding & Implementation
Lead a seamless handoff from sales and drive structured onboarding for Enterprise and Mid-Market accounts, ensuring customers are set up for early and lasting success.
Build and execute tailored mutual success plans aligned to each customer’s communications strategy, business goals, and key use cases.
Define clear success milestones and hold yourself and customers accountable to them.
Customer Retention & Expansion
Co-own retention outcomes, alongside the Account Manager, across a mixed Mid-Market and Enterprise book of business, maintaining a clear view of account health, renewal risk, and revenue retention performance.
Proactively identify at-risk accounts, surface early warning signals, and lead mitigation strategies to preserve customer value and drive successful renewals.
Partner closely with Account Managers to identify expansion
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