Customer Success Manager
ScreenverseWhat You Need to Know
Summary of the company and what we do
Summary and details of the role we're looking to fill
List of qualifications we're looking for
List of benefits of the role
Some notes about company values and transparency in the hiring process
About Us
Screenverse stands as the world's largest and most diverse digital screen network. Our approach blends top-tier technology with exceptional talent to optimize the monetization of digital screens in the physical world for our networks. As programmatic experts, we provide a streamlined experience through a single access point, offering expansive reach through our extensive coverage and delivering comprehensive support alongside strategic collaboration.
We are seeking a seasoned and motivated product manager with an understanding of the programmatic adtech ecosystem and a collaborative approach to product development. The candidate must be able to translate complex technical concepts into user-friendly solutions and produce compelling prototypes for those same solutions. This role is critical to driving Screenverse's evolution into a technology-driven company while delivering value to our media owner and buyer partners.
Responsibilities
Own day-to-day management of agency/client relationships, including communication and partner enablement
Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery
Monitor performance and provide clear, actionable reporting insights
Troubleshoot and resolve technical and operational issues efficiently
Proactively identify and escalate risks, blockers, or discrepancies
Identify and execute upsell opportunities while delivering strategic recommendations that drive client value
What does Success Look Like?
Strong, trusted relationships with agency and client partners, reflected in high satisfaction and ongoing engagement
Campaigns and deals are executed accurately, on time, and with minimal errors
Performance is consistently monitored with clear, actionable insights that drive optimization and results
Issues are resolved quickly and efficiently with minimal impact to campaigns or partners
Risks and blockers are identified early and addressed proactively before impacting performance
Clients see measurable value through strategic recommendations and consistent upsell/growth opportunities
Qualifications
3-5 years of experience in ad tech, programmatic, or media
Proven ability to manage agency relationships and campaign execution
Experience working with agencies
Opens the company's application page
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