Customer Support Engineer

Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product, and user experience professionals who love bringing scalable solutions to life as much as they love working with clients to solve problems. We value learning, growth, and the ability to make a big impact at a rapidly growing company.

We're looking for a Customer Success Engineer to join our team, providing Tier 3 technical support for a cloud-based case management system used internally by a major federal financial regulatory agency.

What you'll be doing:

• Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
• Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk
• Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
• Support system monitoring, alerting, and incident response to maintain availability and performance
• Document technical findings, resolutions, and operational runbooks for the broader support team
• Assist with release validation and post-deployment verification in coordination with engineering

What you’ll bring:

• Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
• Proficiency troubleshooting Java backend and React frontend applications
• Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk
• Familiarity with PostgreSQL and ability to investigate data-related issues
• Understanding of CI/CD pipelines and how deployments affect system behavior
• Experience supporting federal systems or compliance-driven environments is a plus
• Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with engineering and operations teams
• Communicates clearly and openly, whether writing an incident report or walking a Tier 1 analyst through a resolution
• Performs other related duties as assigned

Requirements:

• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.

Education:

• Bachelor's Degree

Benefits:

• Fully remote