Deal Desk Specialist

Remote (USA)Remote 2w ago

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.

The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.

Responsibilities

Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes 
Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities 
You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers. 
Intake & triage of Deal Desk SFDC Queue
Respond with urgency and be able proactively prioritize your workload.
Identify and explore opportunities for sales process improvements and help drive enablement efforts
Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
Identify and resolve issues that could prevent deals from closing in a timely manner
Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
Report, track and follow-up on system related issues affecting your tasks until resolution
Assist with deal enablement and maintaining documentation
Drive special projects in data quality assurance across key areas of