Design Center Manager, NYC

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

Delta Faucet Company is seeking a dynamic Showroom Manager to lead our new New York City Design Center focused on the Brizo and Newport Brass brands. This role is perfect for a high-energy, motivated professional ready to make an immediate impact and serve as a brand ambassador for the New York market.

The Showroom Manager will oversee all aspects of showroom operations, including sales leadership, client experience, team management, and strategic business initiatives. This position reports directly to the VP, Luxury.

Responsibilities

• Leadership & Team Development: Manage, mentor, and develop a high-performing showroom team, auditing performance, resolving escalated claims, and ensuring optimal staffing and seamless operations.
• Showroom Operations & Sales: Oversee day-to-day showroom performance by delivering world-class customer service, hosting client-facing events, maintaining brand-standard visuals, coordinating with cross-functional teams, driving pipeline management, and ensuring accurate CRM usage and sales goal attainment.
• Client Engagement: Represent the Brizo & Newport Brass brands with professionalism, build trusted client relationships, provide personalized service, follow up on leads and samples, and organize showroom events that enhance the client experience.
• Strategic Management: Create and execute the showroom’s business plan, develop and manage budgets, align team goals with luxury strategy, oversee account and sample processes, contribute to forecasting, and identify opportunities for growth and cross-selling.

Qualifications

• 5+ years in