Director, Customer Success (Enterprise)

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Our Enterprise Customer Success team is responsible for protecting and growing the revenue relationships with 1Password's largest, most strategically significant customers. We are customer-obsessed, commercially rigorous, and committed to building the long-term executive partnerships that make 1Password an indispensable part of every enterprise's identity security strategy.

As Enterprise Director of Customer Success, you will lead a team of Enterprise CSMs across experience levels – and own the Enterprise segment's NRR outcomes, engagement model, and team performance. You will be accountable for the full post-sale success motion in the Enterprise segment: retention, expansion pipeline generation, executive business review quality, success plan coverage, and forecasting accuracy. You are a player-coach and organizational architect who shapes how Customer Success operates at scale, develops exceptional talent, and serves as a senior cross-functional partner to Enterprise Sales, RevOps, Solutions Engineering, and Product.

This role requires deep customer success expertise, strong commercial acumen, a high standard for operational rigor, and genuine passion for building high-performing teams. Adaptability, executive presence, systems thinking, and a relentless focus on customer and revenue outcomes will define your success.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily