Director, Dealer Relations
automotiveMastermindWho we are:
Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com.
What you will do:
· Must reside in California with extensive experience of the California market
- Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
· Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists with the ongoing training and continuous improvement needs of the dealers in their area
· Identify and capitalize on revenue generation (upsell) opportunities
· Manage and report all identified KPIs including retention, revenue and operational metrics
· Lead, coach and develop a team of 8-10 FTE’s – number of team depends on region
· Primary contact for dealer management teams
· Manages the overall client relationship and handles issues that have been escalated
· Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews to ensure that the product is adding ongoing value to the client organization
· Must have thorough understanding of the product functionality, related services & processes and to be able to communicate their value to the client
· Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
· Support company growth targets by generating new business referrals
·
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