Director, National Operations
The Aspen Group (TAG)The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNowUrgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as The Director of National Operations.
The Director of National Operations plays a vital role within our Payor Strategy Team. The successful candidate will report to the Vice President, Payor Strategy, and oversees a team of 2-4 employees. This role manages national plan relationships and contract strategy across both the Aspen Dental and WellNow brands.
Essential Functions
● Develops and maintains effective working relationships with insurance company contacts for assigned national plans.
● Oversee the entire operational relationship with assigned national plans across Aspen Dental and WellNow, including grievances, rate validation, educational outreach, and any other operational issue that affects the plan.
● Proactively looks for ways to improve support to Aspen offices, streamline processes with plans, and increase transparency and issue resolution for offices and owners.
● Oversee and participate in Joint Operating Committees (JOCs) for assigned national plans, driving continued results with plan partners.
● Ensures audits occur monthly for national plans to confirm accurate network information and drive quick resolution of contract data issues.
● Identifies trends across markets and partners with department heads to build educational resources for the plans.
● Oversee the distribution of field education and company initiatives to the field as needed.
● Acts as an expert resource on escalated contractual and compliance issues for national plans.
● Monitors contract performance and other provisions to assure compliance, identify problem areas, and resolve disputes.
● Resolves escalated contract iss
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