Engineering Manager, Community Support Engineering (Routing and Data Services)
AirbnbAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Community Support (CS) is a key driver in enabling Airbnb's core business. The Community Support Engineering (CSE) organization builds world-class tools for our team of Community Support ambassadors around the world as well as our operations teams, to ensure our guests and hosts have a great experience on Airbnb, 24/7, and 365 days a year.
Within CSE, China Routing and Data Service(CRD) Team works together with our US partners to co-own the CS foundations systems for our community. We are building the routing systems to efficiently connect our guests and hosts requests to the best agent, leveraging skills-based routing, context, and urgency signals; we are building CS data services providing the trusted data foundation that powers AI-driven solutions.
The Difference You Will Make:
We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will:
- Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding.
- Lead, mentor, and grow a high-performing engineering team in a fast-paced environment.
- Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.
- Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions.
- Set clear priorities and strategic direction in collaboration with cross functional partners..
- Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.
- Lead complex, cross-functional projects that align with business goals and deliver measurable impact.
A Typical Day:
As an Engineering Manager on the China Routing and Data team, you will:
- Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.<
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