Enterprise Broker Customer Solutions Architect

About DAT

DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com

Application Deadline: 8/15/2026

The Opportunity

DAT is looking for a Enterprise Customer Success Manager to join our Broker Success team. The Enterprise Customer Success Manager plays a vital role in managing customer engagement, product usage, and overall value realization for DAT’s key and mid-market broker customers. The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance multiple accounts and initiatives simultaneously. This role is highly collaborative and works in tandem with the sales team, requiring clear communication and a proactive approach to sharing information and coordinating efforts.

What You’ll Do

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
• Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
• Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
• Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization.
• Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions. 

The Skills and Experience You’ll Bring

• 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
• Strong interpersonal and communication skills with a customer-first mentality.
• Excellent problem-solving and multitasking abilities.
• Highly organized an