Enterprise Support Specialist, Korean Speaking (Singapore)

SingaporeOn-site 3w ago

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As an Enterprise Specialist on the Product Support team, you’ll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience. This team is responsible for supporting Figma’s most strategic customers, ensuring high-quality, reliable, and efficient support across complex use cases. You’ll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering.

We're looking for a technical support expert experienced in working with Enterprise-level customers with the ability to understand and support their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross-functionally to deliver an exceptional experience.

This role will be based out of our Singapore Hub.

What you’ll do at Figma:

Develop expertise in Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership of cases from start to resolution
Partner closely with Sales teams to guide large-scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as the designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners and owning communication through to resolution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure

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