Experienced Information Systems Architect
Gainwell TechnologiesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
The Advisor Information Systems Architect – ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.
Your role in our mission
- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs
- Define and enforce platform governance, including release management and security protocols
- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance
- Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
- Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
- Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
- Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
- Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)
Architect & Platform Strategy
- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
- Define and enforce platform governance, including release management and security protocols.
- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
Integration & Development
- Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
- Design and implement automated processes for populating the CMDB and managing service relationships.
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