Financial Health Strategy Manager
Monzo🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance + Benefits | Hear from the team
⭐Our Financial Health team
The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.
🔑 You’ll play a key role by...
It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:
- This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements
- Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests
- Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
- Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance
- As a senior member of the team, you will be supporting the growth and development of more junior team members.
- Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes
- Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring.
🤩 We’d love to hear from you if…
- You have experience of working with external partners including relationship management and auditing
- You have experience in Collections and Recoveries strategies
- You understand the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus)
- You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects
- You can identify, articulate and mitigate risks associated with strategic changes
- You have strong judgement, and can make trade-offs between what is desired with what is feasible
- You have a proven ability to gain approval for proposed business changes
- You are highly resourceful and a self-starter; you excel at researching, untangling, and mapping out unfamiliar regulatory frameworks or new opera
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