(fluent German & English) Customer Support Consultant, Banking (remotely)
SupportyourappWho we are?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails, calls, and chats
- Build strong and lasting customer relationships
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions
- Keep up with evolving tools and technology
- Escalate complex issues to the appropriate team for resolution
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Fluency in German and English (C1 or higher), both spoken and written
- 6–12 months of experience in customer support
- Strong analytical thinking, research, and problem-solving skills
- Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
- Fast and accurate typing skills with confident multi-platform usage
- Proven customer service communication skills, including:
- Objection handling
- Structured and benefit-oriented dialogue
- Empathy and clear, professional articulation
- Ability to consistently apply these communication skills across all customer interaction channels
- Positive, proactive, and responsible attitude
- Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)
Benefits and Perks:
- Flexible schedule (24/7)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary d
Opens the company's application page
Listed via
Findwork
findwork.dev
Similar roles
Design & Tech
Related reads from TCHNX
The Quiet Revolution in Local-First Software
As major platforms face outages and data breaches, a new generation of developers is building applications that prioritise local data storage and peer-to-peer sync, challenging the cloud-first orthodoxy that's dominated tech for two decades.
The Quiet Revolution in Edge AI: Why Your Next Computer Might Not Need the Cloud
As neural processing units become standard in consumer devices, we're witnessing a fundamental shift in how AI applications work. Local processing is no longer a fallback; it's becoming the preferred architecture.
The Rise of AI-Assisted Code Generation 2: Are Developers Becoming Prompt Engineers?
As AI coding assistants reshape software development, the industry grapples with a fundamental question: is writing code giving way to writing prompts? We examine how London's tech scene is adapting to this seismic shift.