Head of Client Experience, Symmetry

Scottsdale, AZOn-site 4d ago

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role:

We are searching for a transformational leader and technical builder who is motivated about reimagining client experience in an AI-native world.The Head of Client Experience will design and execute a vision of how best to serve and delight our clients now and into the future.

About the Team:

The Client Experience team – made up of the Support, Enablement, and Client Success teams – accelerates our clients' time to value on our products by helping them get up and running quickly, providing timely and accurate communication, and ensuring they know how to quickly and easily get the most of our products and services.

Striking the right balance of technology and humanity, this role partners closely with our CEO to drive Symmetry's AI transformation both within our Client Experience (CX) organization and across the company. You'll define what agentic-powered client experience looks like at Symmetry, and most importantly, execute that vision alongside your team. The right person leads transformation and drives outcomes for the betterment of our clients and team, ensuring that the human touch and client empathy is front and

Apply now

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