Health Technician (Telehealth Clinical)

The Health Technician (Telehealth Clinical) supports and manages telehealth operations. Primaryresponsibilities include: supporting clinical telehealth encounters for the patient and provider locations by serving as the telepresenter, functioning as an imager and clinical data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing instructions for patients, and providing technical and administrative support of telehealth operations.Major duties will include, but not limited to: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines; Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations; Receiving and scheduling requests for simple and complex intra-facility, and inter­facility telehealth appointments using an electronic resource-based scheduling system; Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations; Providing patienteducation via approved materials; Supporting the Veteran in completing patient satisfaction surveys; Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology; Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replaceme