Host Communications Channels Lead

The Community You Will Join:

Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do. The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback into products and policies.

The Difference You Will Make:

The Host Communications Channels Lead will execute the day-to-day operations within Airbnb’s central learning and communication platforms for over 5 million Hosts worldwide. In this role, you’ll operate and optimize content management systems and internal content workflows for host in-app messaging, email, and the Resource Center. The ideal candidate will bring a structured, process-oriented approach, attention to detail, and experience collaborating with both technical and creative teams. Your operational expertise will help deliver meaningful learning experiences for hosts while supporting Airbnb's broader communications goals.

A Typical Day:

• Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery.
• Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards.
• Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications.
• Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and qu