HR Infrastructure & Operations Manager
PagerDutyPagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
The Role Overview
PagerDuty is looking for a forward-thinking, AI-fluent HR Infrastructure & Operations Manager to revolutionize our people operations. Sitting at the hyper-strategic intersection of HR technology, automation, and global workforce planning, you will architect and scale the foundational systems that power our global talent footprint. While your initial priorities will anchor on driving our Recruiting Technology Ecosystem and Augmented Workforce Program, your broader mandate will be to continuously iterate, design, and optimize our overarching HR processes and infrastructure to dynamically support the evolving needs of the business.
If you are a builder who loves breaking down operational silos, architecting intelligent workflows with cutting-edge AI tools, and driving organization-wide impact, this is your next big challenge.
Why This Role is Exciting
- Architect Intelligent Solutions: Act as the technical mastermind behind our HR tech, balancing advanced automation with seamless user experiences.
- Drive AI Fluency: Lead the charge in building AI agents and workflows that eliminate manual friction and unlock predictive insights.
- Navigate & Influence: Serve as a trusted advisor to senior leadership across Talent Acquisition, Legal, Finance, and Procurement to align compliance with rapid business growth.
- Global Impact: Deliver measurable business outcomes that directly influence company-wide operational efficiency and transform how multiple departments operate.
Key Responsibilities & FY27 Priorities:
Listed via
Greenhouse
Similar roles
Sr. Customer Support Engineer, Raipur
Danaher
Collibra Platform Developer (Mid to Senior)
Arch Capital Group Ltd.
Scheduling Director (Renewables Construction)
MasTec Industrial
Mom and Baby Care Manager - RN - Must reside in Nevada
CareSource
Design & Tech
Related reads from TCHNX
The Quiet Revolution in Local-First Software
As major platforms face outages and data breaches, a new generation of developers is building applications that prioritise local data storage and peer-to-peer sync, challenging the cloud-first orthodoxy that's dominated tech for two decades.
The Return of Physical Controls: Why Haptic Feedback Is Reshaping Digital Interfaces
After years of pursuing flat, buttonless designs, tech companies are rediscovering the value of tactile interaction. A new wave of products proves that touching isn't just feeling it's understanding.
The Quiet Revolution of Parametric Design Tools in Everyday Products
Parametric design is migrating from architecture studios to consumer products. As tools democratize and manufacturers adopt flexible production, we're entering an era of mass customization that challenges fundamental assumptions about design.