Implementation Manager

We’re looking for a detail-oriented, cross-functional consultant who can help Asana lead deployments of Asana to our enterprise customers. You will be part of our Services & Support Organization, and committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time.

You will be a consultant focused on onboarding our rapidly growing customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert in order to support Customers building their first workflows in Asana. You will be a valuable liaison to the product team, providing real-time customer product feedback and helping to align and connect our product roadmap to our customers’ visions and goals. To the broader business team and all of Asana, you will be able to share a unique customer-centric perspective and enable the wider customer success organization to apply change management principles to your everyday interactions with customers.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process
• Strategically consult clients on how to map and execute key AI capabilities within Asana; serve as an expert advisor to enterprise workflow builders, training them on prompt engineering best practices
• Execute engagements focused on deploying AI functionality and workflows for each customer based upon their processes, needs, and jointly set goals to ensure a successful change; tailor engagements to meet customer’s goals, as needed
• Facilitate the change management process and associated engagement activities, such as customer office hours, executive reviews, and regular progress meetings to ensure engagement success and customer adoption
• Analyze the strengths and opportunities of our services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing custom