Implementation Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together
At TELUS Health, we’re passionate about creating meaningful experiences for our clients and helping deliver health and wellbeing solutions that make a real difference. As part of our Customer Success team, you’ll play a key role in bringing our services to life across the Asia-Pacific region, helping ensure a smooth and successful onboarding experience for our clients. Working collaboratively with Sales, Customer Success, and client teams, you’ll support seamless implementations that set our customers up for long-term success.
This role can be based in Melbourne, Sydney or Brisbane

About the Role
The Implementation Manager is part of the Customer Success team and reports to the Senior Director, Customer Success APAC. This role provides strategic implementation leadership and project management support to Sales, Customer Success, and client teams across the Asia-Pacific region. Acting as a critical bridge between client needs and service delivery, the role manages complex, multi-geography implementations of TELUS Health solutions from planning through launch and follow-up. You’ll help establish best practices, support successful client onboarding, and contribute to TELUS Health’s reputation as a trusted partner in health and wellbeing.

Role & Responsibilities:

• Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up

• Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams

• Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets

• Identify risks early and implement effective mitigation strategies to keep projects on track

• Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients

• Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats

• Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness

• Share knowledge, support best practice development, and contribute to continuous improvement across the team

• Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements

• Support special projects and ad hoc tasks as requi