Information Technology Specialist (Cloud Operation Support)
Government Accountability OfficeThis position is located in GAO's Science, Technology Assessment, & Analytics (STAA) Team. STAA is devoted to enhancing & expanding its support to Congress in conducting technology assessments, oversight of federal science and technology programs, & development of innovative analytical techniques in carrying out audits and evaluations. To learn more visit: STAAThe STAA team is seeking an experienced professional to plan, design, and manage cloud infrastructure and operational processes; and provide expert guidance to leadership, project teams, and cross-organizational stakeholders to advance GAO's capabilities. Specifically, the incumbent will: Lead the design, implementation, and continuous optimization of Amazon Web Services (AWS) cloud infrastructure across the Innovation Lab's multi-account and multi-tenant environment, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and other evolving as-a-service capabilities. Architect and implement AWS Service Catalog portfolios, products, and constraints to enable secure, standardized, and repeatable provisioning of cloud resources across accounts and teams. Design and implement infrastructure-as-code (IaC) solutions using tools such as AWS CloudFormation, Terraform, or
AWS CDK
to automate the provisioning, configuration, and management of cloud environments. Evaluate emerging AWS services, tools, and third-party solutions, and make authoritative recommendations to leadership on adoption, integration, or retirement of cloud capabilities. Design and manage identity and access management (IAM) strategies across cloud services, cloud infrastructure, and Innovation Lab tools, ensuring alignment with federal security standards and GAO cybersecurity policies. Develop and implement automated compliance monitoring and security controls using AWS-native services (e.g., AWS Config, CloudTrail, GuardDuty, Security Hub) and recommend remediation strategies for identified vulnerabilities. Lead the coordination, reporting, and documentation of cybersecurity events and incidents with the incident response team and across matrixed stakeholders, conducting root cause analysis and implementing preventive measures. Supports cloud financial management (FinOps) practices by analyzing resource utilization across services through AWS billing, cost management, and optimization tools (e.g., Cost Explorer, Trusted Advisor, Compute Optimizer). Develop actionable strategies for cost optimization and present findings and recommendations to senior leadership. Establish and maintain cloud budgeting frameworks, forecasting models, and chargeback/showback mechanisms to ensure transparency and accountability of cloud expenditures. Facilitate and drive Agile ceremonies, including sprint planning, retrospectives, and program increment (PI) planning sessions within the Scaled Agile Framework (SAFe), ensuring alignment of technical execution with strategic objectives. Define and conti
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